MOUNT TAMBORINE WINE TASTING TOURS

Mount Tamborine Wine Region

"Ranking #3 of 35 Activities in Surfers Paradise”

Terms & Condition

A 20% deposit of the total number of people booking is required to secure your selected tour date.

FULL PAYMENT IS REQUIRED AT LEAST TWO WEEKS PRIOR TO YOUR TOUR DATE FOR GROUPS LARGER THAN 6 PAX.

  • Our preferred method of contact for all bookings is via email info@tamborinewinetours.com.au
  • Once deposit and or confirmation by email ,text  message is made our refund/payment policy comes into effect.
  • Preferred method of payment is via net banking or cash on the day of the tour if preferred by tour guest.

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Please Note:

  • If a Tour is cancelled by Mount Tamborine Wine Tasting Tours for any reason, another day will initially be offered as an alternative or a full refund will be given.

Cancellation Policy:

Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover against such charges. Once a booking is made the following cancellation fees will apply:

Days before departure % of Fare:

0  to 48 hours 100%  However if Mount Tamborine Wine Tasting Tours is able to rebook the seat/seats 80% will be refunded

48 hours to 7 days 50% However if Mount Tamborine Wine Tasting Tours is able to rebook the seat/seats 80% will be refunded

8+ days 25% However if Mount Tamborine Wine Tasting Tours is able to rebook the seat/seats 80% will be refunded

If you fail to join a tour, or join it after departure, or leave it prior to its completion, no tour refund can be made.

General Terms & Conditions:

  • Mount Tamborine Wine Tasting Tours will pick up and return guests to their accommodation/residence in the Surfers Paradise /Broadbeach area and Tamborine Mountain itself,free of charge. Any other pick up locations are subject to a fee.
  • Tours will run with a minimum of 2 guests and maximum of 24 guests .When booking tours, you are booking seats on tours which may have other passengers.  Should you wish to book a tour bus strictly for sole use of your group (i.e. no other passengers) you will be required to book and pay for all seats available for sale on that tour bus to guarantee your own driver and tour bus .
  • Pick up will be approximately 9.45 am from the Gold Coast and 10.30 am from Tamborine Mountain. Return to the Gold Coast approximately 4.15 pm .Pick up details will be advised at time of booking. Australian tours must be reconfirmed 48 hours prior to departure by calling 0407077856. Failure to do so may result in the cancellation of your booking.

 

  • $500 cleaning fee for anyone being sick in/on vehicle/coach.

Food - No food of any description is to be consumed inside our vehicles.  

Child Fares:

 

Child fares are available on most tours for passengers aged between 0 and 16 years inclusive. Prices available on application.

If you are unable to provide your own child seat restraint a fee of $25.00 per child seat restraint is applicable .

 

Gift Voucher: Gift vouchers have a six months expiry from the date of purchase. The voucher is non-refundable .

 

Once you have made a booking, it is understood that you have read and agree to our terms and conditions.

 

Travel Insurance:

 

Mount Tamborine Wine Tasting Tours recommends that travel insurance be taken to cover against cancellation fees, loss or damage to baggage and costs arising from illness or acts of god, e.g. cyclones, flooding, etc.

Queensland Tourism Accredited Operator